eprintid: 3196
rev_number: 8
eprint_status: archive
userid: 290
dir: disk0/00/00/31/96
datestamp: 2018-12-08 08:49:38
lastmod: 2018-12-08 08:49:38
status_changed: 2018-12-08 08:49:38
type: monograph
metadata_visibility: show
creators_name: Tran, Nhu Thuat
creators_name: Nguyen, Huu Hong
creators_name: Nguyen, Thanh Tung
creators_name: Dang, Tien Son
creators_name: Luong, Thai Le
creators_name: Phan, Xuan Hieu
creators_id: thuattn@vnu.edu.vn
creators_id: hieupx@vnu.edu.vn
title: Domain-independent Intent Extraction from Online Texts
ispublished: pub
subjects: IT
divisions: fac_fit
abstract: Identifying user’s intents from texts on online channels has wide range of applications from entrepreneurship, banking to e-commerce. However, intent identification is not a simple task due to intent and its attributes are various and strongly depend on the domain of data. In our research, we study the problem of domain-independent intent identification from posts and comments crawled from social networks and discussion forums. We present ten general labels, i.e. labels do not depend on a specific domain, and utilize them when extracting intent and its related information. We also propose the map between general labels and domain-specific labels. We extensively conduct experiments to explore the efficiency of using general labels compared to specific labels in extracting user’s intents when the number of intent domains increases. Our study is conducted on a medium-sized dataset from three selected domains: Tourism, Real Estate and Transportation. In term of accuracy, when the number of domains grows, our proposal achieves significantly better results than the domain-specific method in identifying user’s intent.
date: 2018-12
date_type: completed
publisher: VNU-UET
id_number: TR2018-FIT-01
full_text_status: public
monograph_type: technical_report
pages: 10
institution: VNU University of Engineering and Technology
department: Faculty of Information Technology
citation:   Tran, Nhu Thuat and Nguyen, Huu Hong and Nguyen, Thanh Tung and Dang, Tien Son and Luong, Thai Le and Phan, Xuan Hieu  (2018) Domain-independent Intent Extraction from Online Texts.  Technical Report. VNU-UET.     
document_url: https://eprints.uet.vnu.edu.vn/eprints/id/eprint/3196/1/FIT-TR2018-TranNhuThuat-PhanXuanHieu.pdf