@incollection{SisLab3553,
          volume = {1},
           month = {August},
          author = {Thi Hien Nguyen and Thi Thu Nguyen and Thi Thuy Quynh Tran and Duc Tan Tran},
       booktitle = {T?i ?u qu{\h a}n tr{\d i} tri th?c s?},
          editor = {Hoang Son Nguyen},
           title = {Khai th{\'a}c d? li?u ng??i d{\`u}ng {\dj}{\'o}ng g{\'o}p gi{\'u}p n{\^a}ng cao hi?u qu{\h a} th?c thi ph?n m?m},
       publisher = {NXB {\DJ}HQGHN},
            year = {2018},
           pages = {172--182},
             url = {https://eprints.uet.vnu.edu.vn/eprints/id/eprint/3553/},
        abstract = {{\DJ}?i v?i c{\'a}c ph?n m?m v{\`a} ?ng d{\d u}ng, vi?c thu th?p d? li?u t? ng??i d{\`u}ng c{\`a}ng nhi?u s{\~e} c{\`a}ng g{\'o}p ph?n c{\h a}i thi?n hi?u qu{\h a} ho{\d a}t {\dj}?ng c{\h u}a ph?n m?m v{\`a} ?ng d{\d u}ng {\dj}{\'o}. M?t v{\'i} d{\d u} nh? vi?c nh?ng ng??i d{\`u}ng Google Map tr{\h a} l?i c{\'a}c c{\^a}u h{\h o}i ho?c cung c?p {\h a}nh li{\^e}n quan t?i m?t {\dj}{\d i}a {\dj}i?m n{\`a}o {\dj}{\'o} (th? vi?n, tr??ng h{\d o}c, nh{\`a} h{\`a}ng, b?nh vi?n,..) s{\~e} gi{\'u}p n{\^a}ng cao tr{\h a}i nghi?m c{\h u}a nh?ng ng??i d{\`u}ng ti?p theo. B{\`a}i b{\'a}o n{\`a}y {\dj}i s{\^a}u v{\`a}o vi?c c{\'a}ch th?c ng??i d{\`u}ng c{\'o} th? {\dj}{\'o}ng g{\'o}p v{\`a}o vi?c n{\^a}ng cao hi?u qu{\h a} ho{\d a}t {\dj}?ng c{\h u}a ?ng d{\d u}ng/ph?n m?m b?ng c{\'a}ch cung c?p d? li?u m?t c{\'a}ch t? {\dj}?ng hay th{\h u} c{\^o}ng trong qu{\'a} tr{\`i}nh s? d{\d u}ng ?ng d{\d u}ng / ph?n m?m {\dj}{\'o}. M?t s? ?ng d{\d u}ng li{\^e}n quan s{\~e} {\dj}??c ph{\^a}n t{\'i}ch v{\`a} l{\`a}m r{\~o} vai tr{\`o} cung c?p d? li?u c{\h u}a ng??i d{\`u}ng.}
}